![]() ![]() People have different responses to trauma and we need to be aware of the event, the experience by a person or a population and the effects of the event. Many services are actively working towards providing trauma informed approaches. Implement a customer service-focused expectation like greeting customers and helping them find their way to the location they need-Make every effort to treat everyone with kindness and respect.Understanding what has happened to a person and their whānau, rather than focusing on what is wrong with a person, is the basis to a trauma-informed approach.Promote Employee Assistance Program (EAP)-Resources to support employees including no charge mental health counseling.Create a workplace cultural shift through ACES and trauma informed trainings for staff-Because previous trauma influences relationships and daily life.Implement national Cultural Linguistic Appropriate Services (CLAS) standards-Improve the quality of services provided to all individuals, which will help reduce health disparities and achieve health equity.We focus on internal organizational process, employee wellness, and customer service for all Pierce County residents. Tacoma-Pierce County Health Department is working toward a trauma informed approach. #TRAUMA INFORMED PROFESSIONAL#
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